Privacy Policy

This Privacy Policy describes how Knapen Shops ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our websites, software, and related services.

Knapen Shops is registered in the Netherlands under Chamber of Commerce (KvK) number 95175997, and operates from Nederweert, Netherlands.

1. Information We Collect

We may collect the following categories of personal data:

a. Information You Provide

• Account information (e.g. name, email address, password)
• Profile settings or preferences
• Customer support requests and other communications
• Survey responses and feedback

b. Generated and Uploaded Content

• Content you create or generate through our platform (e.g. images, text, thumbnails)
• Input prompts and uploaded files

c. Automatically Collected Data

• IP address, browser type, device information
• Operating system and access times
• Usage activity logs and analytics data

2. How We Use Your Information

We use your information to:

• Register and manage your account
• Deliver, maintain, and improve our services
• Respond to support inquiries and send administrative messages
• Monitor service performance and prevent abuse
• Comply with legal and tax obligations

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data on the following legal bases:

• Your consent (e.g. for email updates or marketing)
• The performance of a contract (e.g. service delivery)
• Our legitimate interests (e.g. service improvement, fraud prevention)
• Compliance with legal obligations (e.g. invoicing, tax reporting)

4. Data Sharing

We may share your personal data with:

• Trusted third-party service providers (e.g. payment processors, cloud infrastructure, analytics tools)
• Government authorities, if legally required
• Successor entities in the event of a company acquisition or merger

All third parties are contractually required to handle your data securely and in compliance with GDPR.

5. Data Security

We apply industry-standard technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or loss. Sensitive data is encrypted both in transit and at rest where applicable.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide and maintain our services
• Comply with legal or contractual obligations
• Resolve disputes or enforce agreements

You may request deletion of your data at any time (see section 7).

7. Your Rights (under GDPR)

As a user located in the EU/EEA, you have the right to:

• Request access to your personal data
• Correct inaccuracies or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Object to or restrict processing in certain circumstances
• Receive a copy of your data in a structured, portable format
• Withdraw your consent at any time

To exercise these rights, contact us at: support@pictley.com.

8. International Data Transfers

If we transfer your data outside the EU/EEA, we ensure it is protected through appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms required by GDPR.

9. Third-Party Services

We use third-party services (e.g. analytics, payment processing, hosting) that may collect data under their own terms. We encourage users to review the privacy policies of those services individually.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or how we operate. Any updates will be posted on this page with an updated “last modified” date. Continued use of our services indicates your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 support@pictley.com
📍 Operated by Knapen Shops, Nederweert, Netherlands
KvK: 95175997